Terms of Use

Legal terms and conditions for using the helpline and website

Last Updated: January 2025

Agreement to Terms

By accessing this website or contacting TWT Clinic ("the Service", "we", "us", or "our"), you agree to be bound by these Terms of Use. If you do not agree to these terms, do not use this website or contact the helpline.

Nature of Service

This is a third-party matching service, not a treatment facility. The Service operates as a professional matching service that connects individuals seeking addiction treatment with treatment centers nationwide. The Service does not provide medical treatment, therapy, counseling, or direct healthcare services.

Paid Advertising Disclosure

All treatment centers receiving calls through this Service are paid advertisers. The Service maintains relationships with treatment facilities that pay for advertising placement. Calls may be routed to partner facilities based on paid advertising arrangements.

Call Routing

  • Calls to specific treatment center listings will be routed directly to those facilities
  • General helpline calls are answered by treatment providers that are paid advertisers
  • Calls are routed to partner treatment centers that pay for placement
  • Neither this Service nor anyone who answers receives a commission based on which treatment provider may be chosen

No Cost or Obligation

Calls to the helpline are offered at no cost with no obligation to enter treatment. There is no charge for speaking with specialists or receiving facility recommendations.

No Medical Advice

Information provided through this Service is for informational purposes only and does not constitute medical advice, diagnosis, or treatment. The Service does not replace consultation with qualified healthcare professionals. Individuals should consult with appropriate medical professionals regarding addiction treatment decisions.

Emergency Disclaimer

This Service is not for emergencies. If you are experiencing a medical emergency or are in immediate danger, call 911 immediately. The Service is not equipped to handle emergency situations or provide crisis intervention.

Accuracy of Information

While efforts are made to ensure information about treatment facilities is accurate and current, the Service does not guarantee the accuracy, completeness, or timeliness of any information provided. Treatment center information, availability, and services may change without notice.

No Warranty or Guarantee

The Service makes no warranties or guarantees regarding:

  • The quality, effectiveness, or outcomes of treatment at any facility
  • The suitability of any particular facility for individual needs
  • The accuracy of information provided by treatment centers
  • The availability of specific services or treatment programs
  • Insurance coverage or payment arrangements with facilities

User Responsibilities

Users of this Service agree to:

  • Provide accurate and truthful information when contacting the Service
  • Use the Service for legitimate treatment-seeking purposes only
  • Conduct their own due diligence when evaluating treatment facilities
  • Verify credentials, licensing, and accreditation of treatment centers
  • Review and understand financial obligations before entering treatment
  • Not use the Service for any unlawful or prohibited purpose

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of the Service or its licensors and is protected by copyright and intellectual property laws. Unauthorized use of any content is prohibited.

Privacy and Data Collection

Use of this Service is subject to the Privacy Policy, which describes how information is collected, used, and shared. By using the Service, you consent to the practices described in the Privacy Policy.

Third-Party Websites

This website may contain links to third-party websites, including partner treatment centers. The Service is not responsible for the content, privacy practices, or services of any third-party sites. Use of third-party websites is at your own risk.

Limitation of Liability

To the fullest extent permitted by law, the Service, its affiliates, partners, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to:

  • Use of or inability to use the Service
  • Information or recommendations provided through the Service
  • Treatment received at any facility recommended through the Service
  • Interactions with treatment centers or their staff
  • Any errors, omissions, or inaccuracies in content
  • Unauthorized access to or alteration of transmissions or data

Indemnification

Users agree to indemnify and hold harmless the Service and its affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from use of the Service or violation of these Terms of Use.

Dispute Resolution and Arbitration

Any disputes arising from use of this Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, rather than in court. Users waive the right to participate in class action lawsuits or class-wide arbitration.

Arbitration Agreement

  • Disputes will be resolved by a neutral arbitrator whose decision will be final
  • Arbitration will be conducted in Illinois unless otherwise agreed
  • Each party will bear their own costs and attorney fees
  • The arbitrator may award costs and fees to the prevailing party

Governing Law

These Terms of Use are governed by the laws of the State of Illinois, without regard to its conflict of law provisions.

Changes to Terms

The Service reserves the right to modify these Terms of Use at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Service after changes constitutes acceptance of the modified terms.

Severability

If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms of Use, together with the Privacy Policy, constitute the entire agreement between users and the Service regarding use of the website and helpline.

Contact Information

Questions regarding these Terms of Use may be directed to:

TWT Clinic – Alcohol and Drug Addiction Treatment Helpline
River Forest, IL
Phone: (708) 538-1819
Email: [email protected]

Additional Resources

For government-run treatment locators not operated by paid advertisers, visit:

Acknowledgment

By using this Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and the Privacy Policy.