How personal information is collected, used, and protected
Last Updated: January 2025
This Privacy Policy describes how TWT Clinic ("the Service", "we", "us", or "our") collects, uses, and shares information when individuals use this website or contact the helpline. This Service operates as a third-party matching service connecting individuals with addiction treatment centers.
When individuals contact this Service or use the website, the following types of information may be collected:
Information collected is used for the following purposes:
Information may be shared in the following circumstances:
Contact information and treatment-related information is shared with treatment centers in the network for matching purposes. All treatment centers that receive calls through this Service are paid advertising partners.
Information may be shared with third-party service providers who assist with website operation, call routing, or other business functions.
Information may be disclosed when required by law, legal process, or government request, or to protect the rights, property, or safety of the Service, users, or others.
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction.
This website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and deliver personalized content. Users can control cookie preferences through browser settings.
This website may contain links to third-party websites, including partner treatment centers. This Privacy Policy does not apply to those external sites. Users are encouraged to review the privacy policies of any third-party sites they visit.
Reasonable security measures are implemented to protect information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.
Information is retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Depending on location, individuals may have certain rights regarding their personal information, including:
California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information.
This Service is not intended for individuals under the age of 18. Personal information from children is not knowingly collected. If it is discovered that information has been collected from a child, steps will be taken to delete that information.
This Privacy Policy may be updated periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.
This is a third-party matching service, not a treatment facility. All treatment centers receiving calls through this Service are paid advertisers. Calls may be routed to partner facilities that pay for advertising placement. Neither this Service nor anyone who answers receives a commission based on which treatment provider may be chosen.
Questions or concerns about this Privacy Policy may be directed to:
TWT Clinic – Alcohol and Drug Addiction Treatment Helpline
River Forest, IL
Phone: (708) 538-1819
Email: [email protected]
This Service is not for emergencies. If you are experiencing a medical emergency or are in immediate danger, call 911 immediately.
For government-run treatment locators, visit: